Frequently Asked Questions | LoomLiva<\/title><\/p>\n<style>\n*{box-sizing:border-box}\n:root{\n --theme-primary:;\n --theme-secondary:;\n --text:#20252b;--muted:#626a73;--line:#dfe3e7;--soft:#f7f8f9;--white:#fff;\n}\nhtml{scroll-behavior:smooth}\nbody{margin:0;background:#f3f5f6;color:var(--text);font-family:-apple-system,BlinkMacSystemFont,\"Segoe UI\",Roboto,Arial,sans-serif;font-size:15.5px;line-height:1.72}\nmain{width:min(1120px,calc(100% - 36px));margin:26px auto;background:var(--white);border:1px solid #e0e4e7;border-radius:16px;box-shadow:0 6px 24px rgba(18,26,33,.055);padding:34px 44px}\nsection{margin:0 0 30px}\nsection:last-child{margin-bottom:0}\nh3{margin:0 0 11px;font-size:21px;line-height:1.35;font-weight:700;letter-spacing:-.01em;color:#1c2228}\np{margin:0 0 11px;color:#333b43}\np:last-child{margin-bottom:0}\nstrong{font-weight:700;color:#171b20}\na{color:var(--theme-primary);text-decoration:none;font-weight:600}\na:hover{text-decoration:underline}\nul,ol{margin:8px 0 0;padding-left:21px}\nli{margin:4px 0}\n.meta{color:var(--muted);font-size:14px;margin-bottom:24px}\n.rule{height:1px;background:#eceff1;margin:4px 0 30px}\n.box-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:12px;margin-top:12px}\n.box{border:1px solid var(--line);border-radius:12px;background:#fff;padding:15px 16px;box-shadow:0 2px 8px rgba(20,28,36,.03)}\n.box p{margin:0}\n.box strong{display:inline}\n.notice{border-left:3px solid var(--theme-primary);padding:12px 14px;background:var(--soft);border-radius:0 9px 9px 0;margin-top:12px}\n.simple-list{margin:8px 0 0;padding-left:20px}\n.table-wrap{overflow-x:auto;border:1px solid var(--line);border-radius:12px;margin-top:12px}\ntable{width:100%;border-collapse:collapse;min-width:650px;background:#fff}\nth,td{padding:12px 14px;border-bottom:1px solid #e7eaed;text-align:left;vertical-align:top}\nth{background:#f7f8f9;font-size:14px;color:#343a40}\ntr:last-child td{border-bottom:0}\n.timeline{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:12px;margin-top:12px}\n.step{border:1px solid var(--line);border-radius:12px;padding:15px;background:#fff}\n.step b{display:block;color:var(--theme-primary);font-size:13px;margin-bottom:5px;text-transform:uppercase;letter-spacing:.04em}\n.step span{display:block;font-weight:700;margin-bottom:4px}\n.payment-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:10px;margin-top:12px}\n.payment-card{height:110px;border:1px solid #dce1e5;border-radius:12px;display:flex;align-items:center;justify-content:center;background:#fff;padding:10px}\n.payment-card svg{width:100%;height:76px;display:block;overflow:visible}\n.kv{display:grid;grid-template-columns:210px 1fr;gap:8px 18px;margin:9px 0}\n.kv div{padding:8px 0;border-bottom:1px solid #eef0f2}\n.kv div:nth-last-child(-n+2){border-bottom:0}\n.mini{font-size:14px;color:var(--muted)}\n:focus-visible{outline:3px solid var(--theme-secondary);outline-offset:3px;border-radius:4px}\n@media (max-width:820px){main{padding:28px 26px}.box-grid{grid-template-columns:1fr}.timeline{grid-template-columns:repeat(2,minmax(0,1fr))}.payment-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.kv{grid-template-columns:1fr;gap:0}}\n@media (max-width:520px){body{font-size:15px}main{width:min(100% - 20px,1120px);margin:10px auto;padding:22px 18px;border-radius:12px}section{margin-bottom:25px}h3{font-size:19px}.timeline,.payment-grid{grid-template-columns:1fr}.payment-card{height:98px}.payment-card svg{height:68px}th,td{padding:10px 11px}}\n@media (prefers-reduced-motion:reduce){html{scroll-behavior:auto}*,*::before,*::after{animation-duration:.01ms!important;animation-iteration-count:1!important;transition-duration:.01ms!important}}<\/p>\n<\/style>\n<p><main><\/p>\n<p class=\"meta\"><strong>LoomLiva<\/strong> \u2022 Last updated: 13 November 2026<\/p>\n<div class=\"rule\"><\/div>\n<section>\n<h3>Orders<\/h3>\n<div class=\"box-grid\">\n<div class=\"box\">\n<p><strong>How long does order processing take?<\/strong> Orders are normally processed within <strong>1\u20133 business days<\/strong>.<\/p>\n<\/div>\n<div class=\"box\">\n<p><strong>When will my order be dispatched?<\/strong> Orders are dispatched <strong>within 3 business days<\/strong>.<\/p>\n<\/div>\n<div class=\"box\">\n<p><strong>Can I cancel my order?<\/strong> You may request cancellation before dispatch by contacting <a href=\"mailto:\">support@loomliva.com<\/a>. After dispatch, cancellation cannot be guaranteed.<\/p>\n<\/div>\n<div class=\"box\">\n<p><strong>Can I change my delivery address?<\/strong> An address change may be requested before dispatch. After the carrier receives the parcel, any change depends on carrier handling and cannot be guaranteed.<\/p>\n<\/div>\n<\/div>\n<\/section>\n<section>\n<h3>Payments<\/h3>\n<p>Payments are processed through <strong>Stripe<\/strong>. Primary card methods are <strong>Visa, Mastercard, American Express, JCB, Discover and Diners Club<\/strong>. The store processes transactions in <strong>$<\/strong>. Additional methods may be available only where displayed on the Payment or Checkout page.<\/p>\n<p>Displayed product prices include applicable tax according to the website pricing configuration. Do not send a full card number, CVV\/CVC, PIN or security code by ordinary support email.<\/p>\n<\/section>\n<section>\n<h3>Shipping<\/h3>\n<div class=\"box-grid\">\n<div class=\"box\">\n<p><strong>Where do you ship?<\/strong> Shipping is currently offered to <strong>EU member states, the United Kingdom, the United States, Canada, Australia and New Zealand<\/strong>. Additional destinations may be available when shown at checkout.<\/p>\n<\/div>\n<div class=\"box\">\n<p><strong>How long is transit?<\/strong> Estimated transit is <strong>7\u201315 business days after dispatch<\/strong>. This is an estimate, not a guaranteed arrival date.<\/p>\n<\/div>\n<div class=\"box\">\n<p><strong>Is tracking included?<\/strong> Yes. <strong>All orders include shipment tracking<\/strong>, provided after dispatch when tracking data becomes available.<\/p>\n<\/div>\n<div class=\"box\">\n<p><strong>How much is standard shipping?<\/strong> Standard shipping is <strong>6$<\/strong>. Orders reaching <strong>50<\/strong> qualify for free standard shipping.<\/p>\n<\/div>\n<\/div>\n<\/section>\n<section>\n<h3>Returns<\/h3>\n<div class=\"box-grid\">\n<div class=\"box\">\n<p><strong>How long do I have to request a normal return?<\/strong> Eligible normal returns must be requested within <strong>14 calendar days after receipt<\/strong> by contacting customer support first.<\/p>\n<\/div>\n<div class=\"box\">\n<p><strong>Who pays normal return shipping?<\/strong> For change-of-mind, size preference, personal preference or other non-defective returns, the <strong>customer pays the return shipping cost<\/strong>.<\/p>\n<\/div>\n<div class=\"box\">\n<p><strong>What about damaged, defective, incorrect or incomplete goods?<\/strong> The <strong>merchant pays applicable return shipping<\/strong> for qualifying problem goods.<\/p>\n<\/div>\n<div class=\"box\">\n<p><strong>Is there a restocking fee?<\/strong> <strong>No restocking fee<\/strong> is charged.<\/p>\n<\/div>\n<\/div>\n<p class=\"notice\"><strong>48-hour return dispatch:<\/strong> after return instructions are issued, please hand the return to the carrier within <strong>48 hours<\/strong> where reasonably possible. This operational request does not reduce the 14-day return request window or any mandatory statutory return period.<\/p>\n<\/section>\n<section>\n<h3>EU Right of Withdrawal<\/h3>\n<p>For eligible distance contracts with EU consumers, a statutory <strong>14-day right of withdrawal<\/strong> generally applies from receipt of the goods. No reason is required for ordinary withdrawal. Return shipping may be the customer\u2019s responsibility where this was clearly disclosed before purchase.<\/p>\n<p>Where required by applicable EU consumer law, the standard original delivery cost is refunded. Supplementary delivery cost above the least expensive standard option may be excluded where legally permitted. Mandatory statutory consumer rights always prevail.<\/p>\n<\/section>\n<section>\n<h3>Refunds<\/h3>\n<p>After returned goods are received and the necessary review is completed, approved refunds have a merchant processing target of <strong>within 7 business days<\/strong>. Your bank, card issuer or payment provider may need additional time to display the funds.<\/p>\n<p>This internal target never extends or replaces a mandatory statutory refund deadline. Approved refunds are generally returned to the <strong>original payment method<\/strong>.<\/p>\n<\/section>\n<section>\n<h3>Exchanges<\/h3>\n<p><strong>Direct exchanges are supported.<\/strong> For normal exchanges, the customer pays both return shipping and replacement-item shipping. For damaged, defective, incorrect or incomplete goods, the merchant pays applicable return and replacement shipping.<\/p>\n<\/section>\n<section>\n<h3>Sizing<\/h3>\n<p>General body measurements are provided for reference. Product-specific sizing shown on an individual product page takes priority. For help, contact <a href=\"mailto:\">support@loomliva.com<\/a>.<\/p>\n<\/section>\n<section>\n<h3>Privacy and Security<\/h3>\n<p>Personal data is handled in accordance with the Privacy Policy. Payment processing is handled through Stripe. For privacy or data-rights requests, contact <a href=\"mailto:\">privacy@loomliva.com<\/a>.<\/p>\n<\/section>\n<section>\n<h3>Customer Support<\/h3>\n<p>For orders, cancellations, shipping, tracking, returns, refunds, exchanges, sizing or payment questions, contact <a href=\"mailto:\">support@loomliva.com<\/a> during Monday-Friday, 09:00-18:00.<\/p>\n<\/section>\n<p><\/main><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Frequently Asked Questions | \u2022 Last updated: Orders How long does order processing take? Orders are normally processed within 1\u20133 business days. When will my order be dispatched? Orders are dispatched within 3 business days. Can I cancel my order? You may request cancellation before dispatch by contacting . After dispatch, cancellation cannot be guaranteed. Can I change my delivery address? An address change may be requested before dispatch. After the carrier receives the parcel, any change depends on carrier handling and cannot be guaranteed. Payments Payments are processed through Stripe. Primary card methods are Visa, Mastercard, American Express, JCB, Discover and Diners Club. The store processes transactions in . Additional methods may be available only where displayed on the Payment or Checkout page. Displayed product prices include applicable tax according to the website pricing configuration. Do not send a full card number, CVV\/CVC, PIN or security code by ordinary support email. Shipping Where do you ship? Shipping is currently offered to EU member states, the United Kingdom, the United States, Canada, Australia and New Zealand. Additional destinations may be available when shown at checkout. How long is transit? Estimated transit is 7\u201315 business days after dispatch. This is an estimate, not a guaranteed arrival date. Is tracking included? Yes. All orders include shipment tracking, provided after dispatch when tracking data becomes available. How much is standard shipping? Standard shipping is 6. Orders reaching qualify for free standard shipping. Returns How long do I have to request a normal return? Eligible normal returns must be requested within 14 calendar days after receipt by contacting customer support first. Who pays normal return shipping? For change-of-mind, size preference, personal preference or other non-defective returns, the customer pays the return shipping cost. What about damaged, defective, incorrect or incomplete goods? The merchant pays applicable return shipping for qualifying problem goods. Is there a restocking fee? No restocking fee is charged. 48-hour return dispatch: after return instructions are issued, please hand the return to the carrier within 48 hours where reasonably possible. This operational request does not reduce the 14-day return request window or any mandatory statutory return period. EU Right of Withdrawal For eligible distance contracts with EU consumers, a statutory 14-day right of withdrawal generally applies from receipt of the goods. No reason is required for ordinary withdrawal. Return shipping may be the customer\u2019s responsibility where this was clearly disclosed before purchase. Where required by applicable EU consumer law, the standard original delivery cost is refunded. Supplementary delivery cost above the least expensive standard option may be excluded where legally permitted. Mandatory statutory consumer rights always prevail. Refunds After returned goods are received and the necessary review is completed, approved refunds have a merchant processing target of within 7 business days. Your bank, card issuer or payment provider may need additional time to display the funds. This internal target never extends or replaces a mandatory statutory refund deadline. Approved refunds are generally returned to the original payment method. Exchanges Direct exchanges are supported. For normal exchanges, the customer pays both return shipping and replacement-item shipping. For damaged, defective, incorrect or incomplete goods, the merchant pays applicable return and replacement shipping. Sizing General body measurements are provided for reference. Product-specific sizing shown on an individual product page takes priority. For help, contact . Privacy and Security Personal data is handled in accordance with the Privacy Policy. Payment processing is handled through Stripe. For privacy or data-rights requests, contact . Customer Support For orders, cancellations, shipping, tracking, returns, refunds, exchanges, sizing or payment questions, contact during .<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-6520","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/loomliva.com\/bsite\/wp-json\/wp\/v2\/pages\/6520","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/loomliva.com\/bsite\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/loomliva.com\/bsite\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/loomliva.com\/bsite\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/loomliva.com\/bsite\/wp-json\/wp\/v2\/comments?post=6520"}],"version-history":[{"count":2,"href":"https:\/\/loomliva.com\/bsite\/wp-json\/wp\/v2\/pages\/6520\/revisions"}],"predecessor-version":[{"id":24247,"href":"https:\/\/loomliva.com\/bsite\/wp-json\/wp\/v2\/pages\/6520\/revisions\/24247"}],"wp:attachment":[{"href":"https:\/\/loomliva.com\/bsite\/wp-json\/wp\/v2\/media?parent=6520"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}