Returns & Refunds | LoomLiva<\/title><\/p>\n<style>\n*{box-sizing:border-box}\n:root{\n --theme-primary:;\n --theme-secondary:;\n --text:#20252b;--muted:#626a73;--line:#dfe3e7;--soft:#f7f8f9;--white:#fff;\n}\nhtml{scroll-behavior:smooth}\nbody{margin:0;background:#f3f5f6;color:var(--text);font-family:-apple-system,BlinkMacSystemFont,\"Segoe UI\",Roboto,Arial,sans-serif;font-size:15.5px;line-height:1.72}\nmain{width:min(1120px,calc(100% - 36px));margin:26px auto;background:var(--white);border:1px solid #e0e4e7;border-radius:16px;box-shadow:0 6px 24px rgba(18,26,33,.055);padding:34px 44px}\nsection{margin:0 0 30px}\nsection:last-child{margin-bottom:0}\nh3{margin:0 0 11px;font-size:21px;line-height:1.35;font-weight:700;letter-spacing:-.01em;color:#1c2228}\np{margin:0 0 11px;color:#333b43}\np:last-child{margin-bottom:0}\nstrong{font-weight:700;color:#171b20}\na{color:var(--theme-primary);text-decoration:none;font-weight:600}\na:hover{text-decoration:underline}\nul,ol{margin:8px 0 0;padding-left:21px}\nli{margin:4px 0}\n.meta{color:var(--muted);font-size:14px;margin-bottom:24px}\n.rule{height:1px;background:#eceff1;margin:4px 0 30px}\n.box-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:12px;margin-top:12px}\n.box{border:1px solid var(--line);border-radius:12px;background:#fff;padding:15px 16px;box-shadow:0 2px 8px rgba(20,28,36,.03)}\n.box p{margin:0}\n.box strong{display:inline}\n.notice{border-left:3px solid var(--theme-primary);padding:12px 14px;background:var(--soft);border-radius:0 9px 9px 0;margin-top:12px}\n.simple-list{margin:8px 0 0;padding-left:20px}\n.table-wrap{overflow-x:auto;border:1px solid var(--line);border-radius:12px;margin-top:12px}\ntable{width:100%;border-collapse:collapse;min-width:650px;background:#fff}\nth,td{padding:12px 14px;border-bottom:1px solid #e7eaed;text-align:left;vertical-align:top}\nth{background:#f7f8f9;font-size:14px;color:#343a40}\ntr:last-child td{border-bottom:0}\n.timeline{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:12px;margin-top:12px}\n.step{border:1px solid var(--line);border-radius:12px;padding:15px;background:#fff}\n.step b{display:block;color:var(--theme-primary);font-size:13px;margin-bottom:5px;text-transform:uppercase;letter-spacing:.04em}\n.step span{display:block;font-weight:700;margin-bottom:4px}\n.payment-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:10px;margin-top:12px}\n.payment-card{height:110px;border:1px solid #dce1e5;border-radius:12px;display:flex;align-items:center;justify-content:center;background:#fff;padding:10px}\n.payment-card svg{width:100%;height:76px;display:block;overflow:visible}\n.kv{display:grid;grid-template-columns:210px 1fr;gap:8px 18px;margin:9px 0}\n.kv div{padding:8px 0;border-bottom:1px solid #eef0f2}\n.kv div:nth-last-child(-n+2){border-bottom:0}\n.mini{font-size:14px;color:var(--muted)}\n:focus-visible{outline:3px solid var(--theme-secondary);outline-offset:3px;border-radius:4px}\n@media (max-width:820px){main{padding:28px 26px}.box-grid{grid-template-columns:1fr}.timeline{grid-template-columns:repeat(2,minmax(0,1fr))}.payment-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.kv{grid-template-columns:1fr;gap:0}}\n@media (max-width:520px){body{font-size:15px}main{width:min(100% - 20px,1120px);margin:10px auto;padding:22px 18px;border-radius:12px}section{margin-bottom:25px}h3{font-size:19px}.timeline,.payment-grid{grid-template-columns:1fr}.payment-card{height:98px}.payment-card svg{height:68px}th,td{padding:10px 11px}}\n@media (prefers-reduced-motion:reduce){html{scroll-behavior:auto}*,*::before,*::after{animation-duration:.01ms!important;animation-iteration-count:1!important;transition-duration:.01ms!important}}<\/p>\n<\/style>\n<p><main><\/p>\n<p class=\"meta\"><strong>LoomLiva<\/strong> \u2022 Last updated: 13 November 2026<\/p>\n<div class=\"rule\"><\/div>\n<section>\n<h3>At a Glance<\/h3>\n<div class=\"box-grid\">\n<div class=\"box\">\n<p><strong>Normal return request:<\/strong> within <strong>14 calendar days after receipt<\/strong>.<\/p>\n<\/div>\n<div class=\"box\">\n<p><strong>Restocking fee:<\/strong> <strong>none<\/strong>.<\/p>\n<\/div>\n<div class=\"box\">\n<p><strong>Direct exchanges:<\/strong> <strong>supported<\/strong>.<\/p>\n<\/div>\n<div class=\"box\">\n<p><strong>Approved refund processing target:<\/strong> within <strong>7 business days<\/strong> after the returned goods are received and the necessary review is completed, subject to mandatory statutory deadlines.<\/p>\n<\/div>\n<\/div>\n<\/section>\n<section>\n<h3>A. Change-of-Mind \/ Normal Return<\/h3>\n<p>For eligible non-defective goods, including change of mind, no longer wanted, size preference or personal preference, contact <a href=\"mailto:\">support@loomliva.com<\/a> within <strong>14 calendar days after receipt<\/strong> to register the return.<\/p>\n<p>For a normal return, the <strong>customer pays the return shipping cost<\/strong>. Items should be unused, unworn, unwashed, in original condition and with original tags where applicable, except to the extent mandatory law gives a consumer the right to reasonably inspect the goods.<\/p>\n<\/section>\n<section>\n<h3>B. Defective \/ Damaged \/ Incorrect \/ Incomplete Goods<\/h3>\n<p>If an item arrives damaged, defective, incorrect or incomplete, contact customer support. The <strong>merchant pays applicable return shipping<\/strong> and, for an approved exchange, applicable replacement shipping.<\/p>\n<p>For faster handling, please report an obvious delivery problem within <strong>48 hours of delivery<\/strong> where reasonably possible and include relevant order details. This request does not limit mandatory statutory rights or remedies for non-conforming goods.<\/p>\n<\/section>\n<section>\n<h3>C. EU Statutory Withdrawal<\/h3>\n<p>For eligible distance contracts with EU consumers, a statutory <strong>14-day right of withdrawal<\/strong> generally applies from receipt of the goods. No reason is required for ordinary withdrawal. After giving withdrawal notice, the goods should be sent back within the period required by applicable law.<\/p>\n<p>The customer may bear the return shipping cost for statutory withdrawal where that responsibility was clearly disclosed before purchase. Where required by applicable EU law, the standard original delivery cost is refunded. Any supplementary amount resulting from choosing a more expensive delivery option than the least expensive standard delivery may be excluded where legally permitted.<\/p>\n<\/section>\n<section>\n<h3>Return Process<\/h3>\n<ol>\n<li>Contact <strong>support@loomliva.com<\/strong> and provide the order details and reason for the request.<\/li>\n<li>Wait for the return instructions and the return address.<\/li>\n<li>Pack the item appropriately and follow the instructions provided.<\/li>\n<li>Keep proof of return shipment until the case is completed.<\/li>\n<\/ol>\n<p class=\"notice\"><strong>Registered Address is not automatically the Return Address.<\/strong> Do not send a return to No. 111, 339 Dongshan Avenue, Wujiagang District (self-declared)\nYichang City Hubei Province 443001\nChina unless the return instructions specifically identify it as the return destination.<\/p>\n<\/section>\n<section>\n<h3>48-Hour Return Dispatch<\/h3>\n<p>After return instructions are issued, please hand the return parcel to the carrier within <strong>48 hours<\/strong> where reasonably possible. If you cannot dispatch within that timeframe, contact <a href=\"mailto:\">support@loomliva.com<\/a> so the return can be kept properly coordinated.<\/p>\n<p>The 48-hour dispatch request is an operational handling step. It does <strong>not<\/strong> shorten the <strong>14-calendar-day normal return request window<\/strong>, the EU statutory period for returning goods after withdrawal notice, or any other mandatory statutory consumer right.<\/p>\n<\/section>\n<section>\n<h3>Return Shipping Costs<\/h3>\n<p><strong>Normal return:<\/strong> customer pays return shipping. <strong>Problem goods:<\/strong> merchant pays applicable return shipping. <strong>EU statutory withdrawal:<\/strong> customer may pay return shipping where this was disclosed before purchase and applicable law permits.<\/p>\n<p><strong>No restocking fee<\/strong> is charged.<\/p>\n<\/section>\n<section>\n<h3>Exchanges<\/h3>\n<p><strong>Direct exchanges are supported.<\/strong> For a normal non-defective exchange, the customer pays the return shipping cost and the replacement-item shipping cost. For damaged, defective, incorrect or incomplete goods, the merchant pays applicable return and replacement shipping.<\/p>\n<\/section>\n<section>\n<h3>Refund Timeline<\/h3>\n<p>After returned goods are received and the necessary review is completed, approved refunds have an internal processing target of <strong>within 7 business days<\/strong>. A bank, card issuer or payment provider may need additional time before the funds appear in the account.<\/p>\n<p>This internal target does not extend, reduce or replace a mandatory statutory refund deadline. For EU statutory withdrawal, we follow the mandatory refund rules, including any lawful right to withhold reimbursement until returned goods are received or evidence of return is provided, as applicable.<\/p>\n<\/section>\n<section>\n<h3>Refund Method<\/h3>\n<p>Approved refunds are generally returned to the <strong>original payment method<\/strong>.<\/p>\n<\/section>\n<section>\n<h3>Exceptions Where Applicable<\/h3>\n<p>If clearly personalised, custom-made or made-to-order goods are offered in the future, such goods may fall within a statutory withdrawal exception where applicable law permits. This does not exclude rights for defective, damaged or incorrect goods, merchant production error or other mandatory statutory rights.<\/p>\n<\/section>\n<section>\n<h3>Statutory Rights<\/h3>\n<p><strong>Nothing in this policy limits Mandatory Statutory Consumer Rights.<\/strong> Where a mandatory legal rule provides greater protection than this commercial return policy, the mandatory rule prevails.<\/p>\n<\/section>\n<p><\/main><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Returns & Refunds | \u2022 Last updated: At a Glance Normal return request: within 14 calendar days after receipt. Restocking fee: none. Direct exchanges: supported. Approved refund processing target: within 7 business days after the returned goods are received and the necessary review is completed, subject to mandatory statutory deadlines. A. Change-of-Mind \/ Normal Return For eligible non-defective goods, including change of mind, no longer wanted, size preference or personal preference, contact within 14 calendar days after receipt to register the return. For a normal return, the customer pays the return shipping cost. Items should be unused, unworn, unwashed, in original condition and with original tags where applicable, except to the extent mandatory law gives a consumer the right to reasonably inspect the goods. B. Defective \/ Damaged \/ Incorrect \/ Incomplete Goods If an item arrives damaged, defective, incorrect or incomplete, contact customer support. The merchant pays applicable return shipping and, for an approved exchange, applicable replacement shipping. For faster handling, please report an obvious delivery problem within 48 hours of delivery where reasonably possible and include relevant order details. This request does not limit mandatory statutory rights or remedies for non-conforming goods. C. EU Statutory Withdrawal For eligible distance contracts with EU consumers, a statutory 14-day right of withdrawal generally applies from receipt of the goods. No reason is required for ordinary withdrawal. After giving withdrawal notice, the goods should be sent back within the period required by applicable law. The customer may bear the return shipping cost for statutory withdrawal where that responsibility was clearly disclosed before purchase. Where required by applicable EU law, the standard original delivery cost is refunded. Any supplementary amount resulting from choosing a more expensive delivery option than the least expensive standard delivery may be excluded where legally permitted. Return Process Contact and provide the order details and reason for the request. Wait for the return instructions and the return address. Pack the item appropriately and follow the instructions provided. Keep proof of return shipment until the case is completed. Registered Address is not automatically the Return Address. Do not send a return to unless the return instructions specifically identify it as the return destination. 48-Hour Return Dispatch After return instructions are issued, please hand the return parcel to the carrier within 48 hours where reasonably possible. If you cannot dispatch within that timeframe, contact so the return can be kept properly coordinated. The 48-hour dispatch request is an operational handling step. It does not shorten the 14-calendar-day normal return request window, the EU statutory period for returning goods after withdrawal notice, or any other mandatory statutory consumer right. Return Shipping Costs Normal return: customer pays return shipping. Problem goods: merchant pays applicable return shipping. EU statutory withdrawal: customer may pay return shipping where this was disclosed before purchase and applicable law permits. No restocking fee is charged. Exchanges Direct exchanges are supported. For a normal non-defective exchange, the customer pays the return shipping cost and the replacement-item shipping cost. For damaged, defective, incorrect or incomplete goods, the merchant pays applicable return and replacement shipping. Refund Timeline After returned goods are received and the necessary review is completed, approved refunds have an internal processing target of within 7 business days. A bank, card issuer or payment provider may need additional time before the funds appear in the account. This internal target does not extend, reduce or replace a mandatory statutory refund deadline. For EU statutory withdrawal, we follow the mandatory refund rules, including any lawful right to withhold reimbursement until returned goods are received or evidence of return is provided, as applicable. Refund Method Approved refunds are generally returned to the original payment method. Exceptions Where Applicable If clearly personalised, custom-made or made-to-order goods are offered in the future, such goods may fall within a statutory withdrawal exception where applicable law permits. This does not exclude rights for defective, damaged or incorrect goods, merchant production error or other mandatory statutory rights. Statutory Rights Nothing in this policy limits Mandatory Statutory Consumer Rights. Where a mandatory legal rule provides greater protection than this commercial return policy, the mandatory rule prevails.<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-11","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/loomliva.com\/bsite\/wp-json\/wp\/v2\/pages\/11","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/loomliva.com\/bsite\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/loomliva.com\/bsite\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/loomliva.com\/bsite\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/loomliva.com\/bsite\/wp-json\/wp\/v2\/comments?post=11"}],"version-history":[{"count":2,"href":"https:\/\/loomliva.com\/bsite\/wp-json\/wp\/v2\/pages\/11\/revisions"}],"predecessor-version":[{"id":24250,"href":"https:\/\/loomliva.com\/bsite\/wp-json\/wp\/v2\/pages\/11\/revisions\/24250"}],"wp:attachment":[{"href":"https:\/\/loomliva.com\/bsite\/wp-json\/wp\/v2\/media?parent=11"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}